How do I return an item?

RETURNS


  • If for any reason you wish to return an item/s for a refund or exchange please contact us via email at sales@pret-a-tot.co.uk to notify us which item/s are being returned.
  • For returns on payment plan we offer exchange or issue a credit note coupon to be used with your next purchase.
  • We cannot accept returns that have been worn or damaged.
  • We only exchange or offer a gift certificate on sale items returned to us within 7 days of receipt. Any items that are reduced to 65% are NON RETURNABLE or REFUNDABLE.

The item must be returned within 14 days of purchase and a copy of the receipt should be enclosed in the parcel. We are also unable to refund any shipping charges. We suggest for your own protection to use an insured method of delivery since Pret-a-Tot will not be responsible for lost or damaged parcels.

Once a returned item is received and checked that it needs the above conditions,the refund will be processed within 7 working days. We can only refund by the same method the original payment was made. We will then email you to confirm our acceptance of the return and notification of the refund.

Note : we don't accept returns of tights and socks if they have been tried on.

*Return postage costs are at your expense however we will not charge you for sending your exchanged items within the UK. Foreign return postage costs are at your expense.

Please note, for sale items and special offers we only offer a credit note or exchange - no refunds will be given.

Faulty items

We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a refund, store credit or replacement.

All items returned as 'faulty' will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 14 days.

For faulty items we will offer you a credit note or replacement if the item is still in stock (at our discretion) depending on the extent of the damage.

If you have any questions regarding returns & exchanges please e-mail us on sales@pret-a-tot.co.uk and we will get back to you straight away.

UK ONLY: This does not affect your statutory rights -you may still return promotional items for a refund under the Distance Selling Regulations, which requires that you provide us written notification of cancellation within 14 days of delivery.

*Too small/too big
*Wrong item/Size Delivered
*Faulty/Damaged on Delivery

We have taken every care in the preparation of the material on our website. However, the material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy or suatibility for any particular purpose.


Id the need arises,we may suspend access to our website to carry out routine or emergency work. We will not be responsible for any reason our site is unavailable.

We reserve the right to cancel an order with immediate effect if there has been a mistake on our website. We will inform you prior to doing this via telephone or email. The refund will be returned by the method you paid and the contract between you as the customer of Pret-a-Tot.com Ltd cancelled.

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these terms & conditions shall limit our liability for personal injury or death caused by our negligence.

Please return your item/s to the below address:
Pret-a-Tot.com Ltd
189 Clarence Road
Sutton Coldfield
B74 4LD
UK



Welcome to Pret-a -Tot designer children's clothes online boutique with beautiful designer clothes for boys, girls and babies.

We are currently selling Spring and Summer 2015 collections including some of the most famous designers like KENZO KIDSKATE MACK, JEAN BOURGET, 3 POMMES, CHIPIE KIDS, LEVI'S KIDS and DEUX PAR DEUX.

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